Privacy and SecurityThis is the Website of Heartfelt
Our postal address is: 5226 South 31st Place Phoenix, AZ 85040
Our Commitment to Privacy
Collecting Information About You
In general, you can visit Creative Brands Websites without telling us who you are or revealing any personal information about yourself. Our web servers track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.
There may be times (such as when you create an account, place an order, sign up to receive catalogs or email newsletters, request feedback or support or participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping and billing addresses, telephone number, email address, credit card information, etc. We also maintain a record of your online purchases from our Website. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to make purchases, participate in special offers, or access certain content on our Website.
Using Information About You
Creative Brands will use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order or registration, analyzing trends and statistics, contacting you regarding orders, mailing or emailing you catalogs, newsletters, or other promotional offers, and providing you with information from and about Creative Brands. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Marketing Partners. In the course of such business relationships we might share and cross-reference information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you. If you prefer that we do not share any information with these companies, please contact Heartfelt online or call toll-free at 888-287-8194.
Editing, Updating, Correcting and Deleting Information About You
At Creative Brands, we want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our Marketing Partners please let us know by calling us, by sending us an email, or by mailing us at the address above. Please be sure to include your email address, full name, mailing address and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us please contact us in the same manner described above along with the current information on our records and the information that you would like our records updated to. Please note that these requests may take up to 6-8 weeks to become effective, particularly when the changes affect postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or physical mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us. Also note, if you delete certain information you may not be able to continue to purchase products or access other portions of our Website without entering additional information. You may request a description of the types of customer information we may share with others and a list of the entities with which we may have shared customer information in the preceding calendar year, by mailing us at the above address or by sending an email to us.
Information is also gathered on you navigate through this website by using 'clickstream' data in order to recommend products that may benefit you. We may from time to time contract with third party vendors to communicate with users on our behalf across the Internet or to send our mailings to users who we think may be interested in our products. To do this, they will collect anonymous information about your visits to our web site and your interaction with our products. This anonymous information is collected through the use of a cookie or pixel tag - industry standard technology used by most major web sites. No personally identifiable information is collected in this process. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name, email, and mailing address for purpose of determining whether you might be interested in receiving mail or electronic communications containing offers or information on our products. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers.
We send mobile offers and promotions to mobile devices of customers who have requested to receive them via an opt-in request. Message and data rates may apply. To stop receiving these messages at any time, contact Heartfelt customer service at 888-287-8194 or follow the STOP and HELP instructions within our text messages. We will send up to 7 messages per week.
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, much like offline transactions, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take every precaution to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Websites, and you do so at your own risk. Rest assured, once we receive your transmission, we will do our best to protect its security on our systems. We urge you to keep the password you use with Creative Brands in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit to our Websites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or hotel.
Links to Third Party Sites
Creative Brands take special care to protect the safety and privacy of children. Our web sites are general audience sites. It is our policy, in compliance with the requirements of the Children's Online Privacy Protection Act (COPPA), not to collect information online about or from children age 13 and under. We also do not send email or regular US Mail correspondence to anyone under the age of 13 without their parent's consent. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online and should then do so only under supervision of their parents or guardians. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
It is our goal to present the most accurate and reliable information on our website at all times. There may be occasions when some of the information featured in Heartfelt or on http://www.heartfeltcollection.com/ may contain insufficient data, typographical errors or inaccuracies. Any errors are completely unintentional and we apologize if erroneous information is reflected in merchandise price, item availability or item copy. We reserve the right to correct errors or to update product information at any time without prior notice. In the event that an Heartfelt Catalog or http://www.heartfeltcollection.com/ product is listed at an incorrect price due to photographical error, typographical error or error in pricing information Heartfelt and http://www.heartfeltcollection.com/ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Heartfelt and http://www.heartfeltcollection.com/ shall have the right to refuse or cancel any such orders and you will be notified promptly.